Refund policy
RETURNS & REFUNDS POLICY
Last updated: August 2026
We want you to be happy with your SWENKA® order. If something isn't right, please contact us and we'll do our best to help.
This Returns & Refunds Policy forms part of our Terms & Conditions and does not affect your statutory rights as a consumer.
1. CHANGE-OF-MIND RETURNS
If you purchase from us online as a consumer, you may have a legal right to cancel your purchase within 14 days of receiving your order, without giving a reason.
To exercise your right to cancel, please contact us at:
within 14 days of receiving your order and clearly tell us that you wish to cancel or return your purchase.
Once you have notified us, you must return the applicable item(s) within 14 days.
Where statutory cancellation rights do not apply, we may still choose to accept a return at our discretion.
2. CONDITION OF RETURNED ITEMS
You may inspect or try on a product in the same way you reasonably would in a physical shop.
Returned products should be:
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Unworn other than for the purpose of trying them on;
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Unwashed;
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In their original condition;
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Returned with original tags attached, where applicable; and
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Free from marks, odours, damage or other signs of use.
You are responsible for taking reasonable care of products while they are in your possession.
Where the value of a returned product has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, we may make an appropriate deduction from the refund where permitted by law.
3. MADE-TO-ORDER PRODUCTS
Many SWENKA® products are produced specifically after an order is placed rather than being held as finished stock.
The fact that a standard SWENKA® product is produced or printed after your order is received does not, by itself, remove any statutory cancellation rights that apply to your purchase.
Please check product descriptions and our size guides carefully before ordering.
Because production may begin shortly after an order is placed, please contact us immediately if you notice an error with your order.
4. PERSONALISED OR CUSTOM-MADE PRODUCTS
From time to time, SWENKA® may offer products that are personalised, customised or manufactured specifically according to specifications supplied by you.
Where a product is genuinely personalised or made to your individual specifications, statutory change-of-mind cancellation rights may not apply.
Where this applies, we will make this clear before you purchase the product.
This does not affect your rights if a personalised or custom-made product is faulty, damaged, incorrectly supplied or not as described.
5. RETURN SHIPPING
For a change-of-mind return, you are responsible for the cost of returning the product to us unless we state otherwise or applicable law requires otherwise.
We recommend using a tracked postal or courier service and retaining proof of postage until your return has been completed.
Please contact us before returning an item so that we can provide you with the correct return instructions and return address.
Do not return products directly to our production or fulfilment partner unless SWENKA® specifically instructs you to do so.
6. REFUNDS
Once your return has been received, we will process your refund in accordance with your applicable statutory rights.
Where you exercise a statutory right to cancel an entire order, we will refund the amount paid for the returned products together with the applicable standard outbound delivery charge where required by law.
If you selected a more expensive or upgraded delivery service, we are not required to refund the additional amount above the cost of our standard delivery service, where permitted by law.
As UK standard shipping is currently provided free of charge, there will ordinarily be no outbound UK delivery charge to refund.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned products or you provide evidence that they have been sent back, where permitted by applicable law.
After we issue your refund, your bank, card provider or payment service may require additional time to credit the funds to your account.
7. EXCHANGES
As SWENKA® products are generally produced to order, we do not currently operate a direct exchange service.
If you would like a different size, colour or product, you may return the original product where you are entitled to do so and place a new order for your preferred item.
Please check the relevant size guide before ordering.
This does not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.
8. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged, incorrectly printed or you receive an incorrect product, please contact us as soon as reasonably possible at:
Please provide:
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Your name;
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Your order number;
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A description of the issue;
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Clear photographs showing the problem; and
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A photograph of the complete product where reasonably possible.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Where a product is confirmed as faulty, damaged or incorrectly supplied, you will not be required to bear reasonable return costs where applicable law requires us to cover them.
9. PRINT, COLOUR AND GARMENT VARIATIONS
Many SWENKA® products are individually printed and produced.
Minor variations in print placement, dimensions, garment finish or colour may therefore occur between individual products.
Colours displayed on our website may also vary slightly depending on your screen, device and display settings.
Reasonable manufacturing variations that do not materially affect the appearance, quality or use of the product will not necessarily constitute a defect.
This does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise fails to conform to your order.
10. ORDER CHANGES AND CANCELLATIONS
Our products may enter production shortly after your order is placed.
If you need to correct or change an order, please contact us immediately at:
We will make reasonable efforts to make the requested change before production begins, but we cannot guarantee that production can be stopped or an order amended once processing has started.
Nothing in this section restricts any statutory cancellation rights that apply to your purchase.
11. NON-RETURNABLE PRODUCTS
Subject always to your statutory rights, we may be unable to accept change-of-mind returns for:
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Products genuinely personalised or made to your individual specifications;
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Products that have been worn or washed beyond what is reasonably necessary to inspect them;
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Products damaged after delivery through misuse or improper care; or
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Sealed products that are not suitable for return for health or hygiene reasons once the relevant seal has been broken, where applicable.
These restrictions do not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
12. YOUR STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy is intended to exclude, limit or restrict any rights or remedies available to you under applicable consumer law.
If a product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to your contract with us, your statutory consumer rights continue to apply.
13. CONTACT US
For returns, refunds, faulty products or order enquiries, please contact:
Swenka® Limited
Company Registration Number: 672653
Ireland
Email: connect@swenkastreetwear.com
Please include your order number when contacting us.
Please contact us before returning a product so that we can provide the appropriate return instructions and return address.
